Order

What should I do if my order is lost in transit or I have not received any delivery updates?

If your order appears to be lost in transit or you have not received any updates regarding delivery, please reach out to our customer service team. In instances where an order is lost and there's no active update on the tracking, we will issue a full

What should I do if a part of my product arrives broken or is the wrong part?

If you encounter an issue with broken parts or receive incorrect parts for your product, please identify the correct part name from the instruction manual or take a photo of the damage/broken part and inform our customer service. We will have the cor

How are items packaged for delivery and how can I track my order?

Items may be sent on a skid and appear as a single item on the tracking system with one tracking ID. You can monitor your order's transit status using the provided tracking information. If your order seems to be facing delivery delays, please reach o

What should I do if my order is missing parts?

Sometimes things go wrong, and Keter is here to make them right! Whether you have opened the box and discovered a missing or broken part, or your Keter item needs parts to restore its use, we are eager to assist. The easiest way for you to reach out

When will my item be delivered?

Our aim is to get your order packed and shipped to you within 1-3 business days. During busier times such as after weekends, public holidays or the Christmas period (from Mid-November to New Years Day) this may increase to 3 – 5 business days. If you

How do I know the Status of My Order

You will receive three emails in a successful ordering process. 1) Order Received - confirms your order has been placed. 2) Order Confirmed – inventory has been secured and payment has been processed. 3) Order Shipped – Your order is now with a mail

Why was my Order Cancelled?

You will receive a Cancelled Order email if Keter is unable to ship any product from your order due to payment issues or if inventory is no longer available.

Can I order an Out of Stock Product?

Due to high demand our popular products can sell out quickly and we are working hard on restocking our products. Don't miss out on the next restock and sign up for a back-in-stock notification on the product page. We'll send you an email as soon it b