Keter Australia

<p>If you encounter an issue with broken parts or receive incorrect parts for your product, please identify the correct part name from the instruction manual or take a photo of the damage/broken part and inform our customer service.&#xA0;<br><br>We will have the correct part dispatched from our warehouse. Spare parts requests are processed within a specified date range, and you will receive tracking information via your provided email and contact number. We apologise for the inconvenience and appreciate your patience and understanding.</p>

If you encounter an issue with broken parts or receive incorrect parts for your product, please identify the correct part name from the instruction manual or take a photo of the damage/broken part and inform our customer service. We will have the cor

What should I do if a part of my product arrives broken or is the wrong part?

Order

What should I do if my order is lost in transit or I have not received any delivery updates?

How are items packaged for delivery and how can I track my order?

What should I do if my order is missing parts?

When will my item be delivered?

How do I know the Status of My Order

Why was my Order Cancelled?

Can I order an Out of Stock Product?

How do I get a spare or replacement part?

Is there any preparation needed before I assemble my shed.

What do the Shed Dimension represent?

How do I avail my Warranty?

What do I need to do to maintain and care for my product?

Do I need a permit to build my Shed?

Product

Do you offer refunds or exchanges?

Is  there a Restocking Fee on Returns?

Returns & Refunds

Where can I find a copy of the assembly instructions

What tools are necessary to assemble Keter products?

What should I do if a part of my product arrives broken or is the wrong part?Updated a year ago