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What should I do if my order is missing parts?Updated a year ago

Sometimes things go wrong, and Keter is here to make them right! Whether you have opened the box and discovered a missing or broken part, or your Keter item needs parts to restore its use, we are eager to assist. The easiest way for you to reach out is via the Website Chat or Contact Us form. Follow these easy step-by-step instructions to get your spare part quickly. 

If missing, find the part number in the instruction manual and message the customer service team

OR

Take a photo of the damaged part and message the customer service team. 

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