Yes, we offer refunds and exchanges within 30 Days of receiving your item. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that [any exceptions, e.g., sale i

Yes, we offer refunds and exchanges within 30 Days of receiving your item. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that [any exceptions, e.g., sale items, refurbished products] are not eligible.<span id="isPasted" style="overflow-wrap: break-word; word-break: break-word; box-sizing: border-box; color: rgb(79, 79, 79); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">To start a return, you can contact us at info@ketergroup.com.au<span style="overflow-wrap: break-word; word-break: break-word; box-sizing: border-box; color: rgb(79, 79, 79); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;If your return is accepted, we&#x2019;ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.<p id="isPasted" style="overflow-wrap: break-word; word-break: break-word; box-sizing: border-box; margin: 0px 0px 0.9375em; color: rgb(79, 79, 79); font-family: &quot;Open Sans&quot;, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Damages and issues<p style="overflow-wrap: break-word; word-break: break-word; box-sizing: border-box; margin: 0px 0px 0.9375em; color: rgb(79, 79, 79); font-family: &quot;Open Sans&quot;, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.<p style="overflow-wrap: break-word; word-break: break-word; box-sizing: border-box; margin: 0px 0px 0.9375em; color: rgb(79, 79, 79); font-family: &quot;Open Sans&quot;, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;Exceptions / non-returnable items<p style="overflow-wrap: break-word; word-break: break-word; box-sizing: border-box; margin: 0px 0px 0.9375em; color: rgb(79, 79, 79); font-family: &quot;Open Sans&quot;, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Certain types of items cannot be returned, like perishable goods, custom products and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.<p style="overflow-wrap: break-word; word-break: break-word; box-sizing: border-box; margin: 0px 0px 0.9375em; color: rgb(79, 79, 79); font-family: &quot;Open Sans&quot;, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;Unfortunately, we cannot accept returns on sale items or gift cards.<p style="overflow-wrap: break-word; word-break: break-word; box-sizing: border-box; margin: 0px 0px 0.9375em; color: rgb(79, 79, 79); font-family: &quot;Open Sans&quot;, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;Exchanges<p style="overflow-wrap: break-word; word-break: break-word; box-sizing: border-box; margin: 0px 0px 0.9375em; color: rgb(79, 79, 79); font-family: &quot;Open Sans&quot;, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.<p style="overflow-wrap: break-word; word-break: break-word; box-sizing: border-box; margin: 0px 0px 0.9375em; color: rgb(79, 79, 79); font-family: &quot;Open Sans&quot;, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;Refunds<p style="overflow-wrap: break-word; word-break: break-word; box-sizing: border-box; margin: 0px 0px 0.9375em; color: rgb(79, 79, 79); font-family: &quot;Open Sans&quot;, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We will notify you once we&#x2019;ve received and inspected your return, and let you know if the refund was approved or not. If approved, you&#x2019;ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Do you offer refunds or exchanges?

Yes. Unless the product was damaged in shipping, shipped in error or as otherwise prohibited by law, returned products will incur a 15% restocking fee. Restocking fees are necessary for us to receive and inspect returned items and return items to inv

<span id="isPasted" style="color: rgb(41, 20, 46); font-family: &quot;cera pro&quot;, &quot;helvetica neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Yes. Unless the product was damaged in shipping, shipped in error or as otherwise prohibited by law, returned products will incur a 15% restocking fee. Restocking fees are necessary for us to receive and inspect returned items and return items to inventory, so we do not ship defective or damaged products to future customers. We encourage you to consider carefully your order before you place it. See our&#xA0;<a data-content-page-id="returns" data-link-label="Returns Cancellations" data-link-type="page" href="https://www.ketergroup.com.au/pages/privacy" style="box-sizing: border-box; margin: 0px; padding: 0px; -webkit-tap-highlight-color: transparent; background-color: rgb(255, 255, 255); color: currentcolor; cursor: pointer; text-overflow: ellipsis; transition: border 200ms cubic-bezier(0.455, 0.03, 0.515, 0.955) 0s, color, background-color; text-decoration: underline; font-family: &quot;cera pro&quot;, &quot;helvetica neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;" tabindex="0">Return Policy</a><span style="color: rgb(41, 20, 46); font-family: &quot;cera pro&quot;, &quot;helvetica neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;for full details.

Returns & Refunds

Do you offer refunds or exchanges?

Is there a Restocking Fee on Returns?